Environment, Social and Governance

At TGI Fridays we are committed to embracing our environmental, social and governance responsibilities. We work with many industry experts to seek to ensure that decisions we make are made on an informed basis. We have developed an ESG strategy based around our food and drink offering, our people, our communities and the environment.

ESG

Net zero roadmap
Energy consumption
Waste reduction and recycling
Plastics and packaging reduction
Water consumption
Sustainability in supply chain
Animal welfare

Social

Fridays values and culture
Employee engagement / wellbeing
Labour standards / H&S
Community engagement
Charity contribution
Health and nutrition

Governance

Business ethics and conduct
Risk management
Remuneration / gender pay gap
Equality and diversity
Anti bribery and corruption
GDPR
Tax transparency
Certifications / accreditations

A safe dining environment

We wish to be a leader in providing a safe dining environment for our guests and that includes providing a safer online experience for our visitors. In 2022, the Group became ‘Friendly WiFi’ accredited. We display the below ‘Friendly WiFi’ symbol in our restaurants to show our visitors our WiFi service has been approved and is safe to use.

Sustainable and ethical sourcing

Sustainable sourcing is fundamental to our ability to reassure customers on where our products come from and how they are made, as well as future proofing our business with a secure supply chain. We have developed policies on key commodities, such as palm oil, soy, tea, coffee, sugar, cocoa and fish, as we know the way in which they are sourced can have major social and environmental impacts. An important requirement of these policies is that suppliers must be able to demonstrate that their products have been certified as sustainably sourced by relevant, well-established and internationally recognised third party certification bodies (e.g. Marine Stewardship Council for fish and the Roundtable on Sustainable Palm Oil). This independent verification ensures that we can confidently provide products to our customers that are authentic and fully traceable. We will continue to review these policies with our suppliers to ensure that all parts of our supply chain source with integrity.

Our environment

At TGI Fridays, we have implemented a number of activities across the estate to drive carbon emission reductions, improvements in waste management and limiting the use of plastics. Key initiatives include:

Developing comprehensive checklists for opening and closing our restaurants, which are completed via our online due diligence system.
Promoting our Green Mission to increase team awareness and in restaurant activity to support our green initiatives, as well as using data / meter readings to review anomalies on a weekly basis and working with our Operations team to improve and change energy usage behaviour at each of our restaurants. During 2022, this drove a 12% reduction in electricity use, resulting in a saving of 704 tonnes of carbon dioxide emissions.
Waste – Of the waste managed for us by our third party manager Circom (approximately 55% of the Group’s waste), no waste was sent to landfill in 2022. 60% of the total waste managed for us by Circom was recycled during 2022. The remaining 40% of our waste managed by Circom was used in energy recovery processes. The disposal of our remaining waste (approximately 45% of the Group’s waste) is controlled by our landlords. Nevertheless, we continue to actively work with our landlords to encourage them to operate to our high standards.
The commencement of a trial of technologically advanced waste units in our newer venues.
We are working with a plastics-free kitchen equipment supplier to trial their chopping board products in our kitchens. As part of this, old and used chopping boards are being collected and recycled.

All used cooking oil across the Group is recycled. As a result, we saved a further 784,450kg of carbon dioxide from being released into the atmosphere during 2022.

Community

Our business is all about people - from our team members and suppliers to our customers and the communities in which our restaurants and supply chain serve. Our commitment to them is that they will be treated fairly and with respect and wherever possible we will make a positive impact on their lives.
Examples of activities that we are participated in during 2022 including facilitating charitable donations to Hospitality Action, hosting a lunch for Ukrainian child refugees and continuing our sponsorship of Pride in London and women’s football.

Team members

TGI Fridays currently employs approximately 4,500 people in the UK. Our employees are our greatest asset: they work hard to provide a unique experience for our customers and our success is achieved through their hard work and dedication. We engage with our employees on a regular basis, through employee forums, learning and development opportunities, career development programmes, employee surveys, annual performance and development reviews and appraisal processes. In addition, more informally we operate social and team building events. We measure employee engagement through our annual employee engagement survey.

We seek to provide our employees with an engaging and rewarding culture and work environment, competitive remuneration and benefits package and opportunities for learning and career development.

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